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Things children and young people would like to know before working with a mediator

"If it was me I would want to know exactly what it is, and if they're gonna listen and tell you what you should be doing. If they're there to help or criticise and know what it is they can do to help"

Male, 16

"Background information on the person - 'cos you don’t wanna talk to some random stranger"

Female, 14

"That they're not gonna disagree, that they're gonna listen"

Female, 11

"What questions they're gonna ask. If like everyone else is gonna hear about it"

Male, 11

"That they are especially there for you, for your interests"

Female, 13

"Probably about how much they know about what's going on with the parents and how long they have been involved and whether they are available to talk to at anytime or if it's just you know one hour a week or something"

Female, 19

"If they feel like safe and if there will be lots of people or if it will be quiet"

Male, 12